RingCentral vs Nextiva Which One is Best for You in 2023

If you’re ready to switch to VoIP phone service, there are two big names in the game that you need to look at: RingCentral vs Nextiva.

Both providers offer different levels of service and packages, so it can be hard to tell which one is right for you. In this post, we’ll take a look at both companies and how they compare against each other.

We’ll consider their plans, price points, customer service, and more to help you make the best decision when choosing between RingCentral vs Nextiva VoIP phone service.

Also read: Top 7 Best Cash Back Credit Cards For Business

RingCentral vs Nextiva: Overview


RingCentral provides scalable business phone systems, cloud-based conferencing, unified communications (UC), and team collaboration applications to businesses of all sizes.

It offers plans starting at $25 per user/month and claims 99.99% reliability as well as 99.9% guaranteed uptime SLAs.

RingCentral’s UC solution supports browser-based desktop sharing, real-time video conferencing, screen-sharing capabilities, instant messaging (IM), file transfer tools, and more.

The company was founded in 2003 and has raised a total of $418 million in funding with a current valuation of over $1 billion.


It’s no secret that most businesses are now utilizing some sort of cloud-based services to help make their businesses run more efficiently.

If you’re one of those business owners, then there’s a good chance you have Nextiva (or at least know someone who does).

It’s a platform that allows small business owners to be connected in real-time, regardless of where they are or what device they use to connect.

What separates Nextiva from many other platforms like it is its Connected Office suite, which can also help save your business money in all kinds of ways (at least once you upgrade from its basic package—more on that later).

In terms of features and functionality, Nextiva certainly isn’t lacking.

The Bottom Line…

The bottom line is that both RingCentral and Nextiva are great solutions, but their strengths lie in different areas.

When you do a side-by-side comparison of these two providers, it’s clear that they appeal to different types of businesses.

So while one may be a better fit for your company now, there’s always room to add another provider down the road if your needs change.

The most important thing to remember when making any kind of decision like this is that you’re looking at an investment in your business.

Rather than jumping at an offer simply because it seems appealing or well marketed, take a step back and evaluate what will work best for your long-term goals before choosing anything final.

Your phone system should be no exception.

Ringcentral vs Nextiva: Pricing

Nextiva Pricing

There are three plans to choose from with Nextiva:

  • small business,
  • standard business, and
  • premium business.

Small businesses pay $39 per month for unlimited domestic calls.

Standard and premium businesses pay $59 and $79 per month respectively.

Small businesses can upgrade their accounts to medium or large sizes by paying a one-time fee of $199 or $499, depending on your monthly rate.

There is no contract with any of these plans; you pay month-to-month, but you’ll need to manually renew your service when it expires unless you want your account dropped.

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RingCentral Pricing

Pricing with RingCentral’s Business Plus plan starts at $19.99 per user per month, while their Unlimited plan starts at $24.99 per user per month.

Both plans offer free installation and free first-year service.

For a limited time, both plans also come with a free 60-day trial so you can get your feet wet without any commitment.

The only additional cost after your first year is if you want to add more than five users; you’ll have to purchase each additional seat at a rate of $2 per user per month (or buy an annual package to get that rate locked in).

Pricing with RingCentral’s Business Plus plan starts at $19.99 per user per month, while their Unlimited plan starts at $24.99 per user per month.

RingCentral vs Nextiva: Features

Features of Nextiva

Nextiva isn’t the only option in the Nextiva vs RingCentral comparison, however.

The service also offers various plans and feature upgrades such as online phone directories, custom number porting, fax services, multiple-phone management capabilities, and more.

Nextiva also provides a wide range of call management features that can be integrated into your business systems to ensure seamless operation with other technologies.

All of these features are great reasons to give Nextiva a closer look when you are deciding on the right business VoIP provider.

Features of RingCentral

Featuring highly customizable service plans, RingCentral can work as a home office solution or a sales tool. It also has apps that let you make and receive calls on your smartphone.

While its plans are unlimited, they do come with per-minute rates that increase based on how many users you have (starting at $15/month).

If call quality and customer service are important to you, look into its 97+ percent rating on those fronts.

It’s also worth noting that it was recently named one of America’s fastest-growing private companies by Inc. Magazine in 2015.

On top of all that, it’s one of only seven Cloud PBX services to earn Google Voice Trusted interconnect certification to handle your calls when integrated with Google Voice account.

Who Should Use RingCentral

RingCentral is a great choice if you have to transition from an in-house PBX or another cloud-based phone system.

It also works well if you’re looking to replace an on-premises phone system with something cloud-based and cheaper.

RingCentral’s call quality is excellent, though its pricing model doesn’t always offer that much of a savings compared to competitors.

That said, RingCentral does have some unique features—like agent video monitoring—that can make it a compelling option. Check out our full review of RingCentral below to get all the details.

Who Should Use Nextiva

Why Go With Nextiva over RingCentral? The old saying, it’s not what you know, it’s who you know, has never been more applicable than it is today.

If you’re an entrepreneur or small business owner trying to break into an industry that requires established relationships in order to succeed;

Then going with a cloud-based phone system like RingCentral that utilizes a network of agents to help answer calls and navigate customers through various sales/marketing tactics may be your best bet.

If you’re looking for something a little more hands-on and easy on your budget—or maybe don’t feel confident in your ability to find those agents or make use of their services—then Nextiva might be better suited for your needs.

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